Terms and Conditions

About Q Service

Q Service is a technology platform that may facilitate service discovery, booking, assignment, communication, tracking, payment support, ratings and complaint handling.

Unless explicitly stated otherwise for a particular service, service work may be performed by independent providers or partner teams rather than employees of Q Service.

Eligibility and accounts

• You must provide accurate, current and complete information.
• You are responsible for your account, device, password, OTP and activity performed through your account.
• Do not create misleading, duplicate or unauthorized accounts.
• Users who cannot legally enter contracts must use the platform through a parent, guardian or authorized representative.
• Q Service may request identity or eligibility verification.

Customer responsibilities

• Provide correct contact, location and service requirement information.
• Ensure lawful and reasonably safe access to the service location.
• Explain known risks, faults or site conditions before work starts.
• Confirm scope, timing, visit charge, labor charge, parts and additional costs before approval.
• Treat providers respectfully and do not request illegal, unsafe or unrelated work.
• Pay properly agreed charges and retain relevant receipts or proof.

Service provider responsibilities

• Maintain accurate identity, skills, category, location and availability information.
• Accept only work the provider is qualified and legally permitted to perform.
• Communicate professionally, arrive reasonably on time and keep customers informed.
• Explain diagnosis, work scope, pricing, parts, risks and changes before proceeding.
• Use appropriate tools, safety practices and lawful materials.
• Protect customer property, privacy and confidential information.
• Do not move bookings off-platform to avoid valid platform rules, charges or accountability.
• Update job status honestly and cooperate with complaints or investigations.

Bookings and service confirmation

Submitting a request does not always guarantee immediate acceptance, provider availability, exact timing or final price. A booking may require confirmation by Q Service, the customer or a provider.

Estimated prices, starting prices and automated suggestions are informational unless clearly confirmed as a fixed offer. Final cost can depend on diagnosis, site condition, labor, parts, distance, urgency and additional approved work.

Charges and payments

• A visit, inspection, consultation, platform, transportation or emergency charge may apply where disclosed.
• Parts, materials and additional labor are normally separate unless included in a confirmed package.
• Customers should approve additional cost before extra work begins.
• Providers must not demand undisclosed or deceptive charges.
• Payment availability and method may vary by service and location.

Cancellations, refunds and disputes

Cancellation, refund, repeat-service and complaint rules are described in the Refund Policy. That policy forms part of these terms.

Q Service may review booking records, messages, images, call logs, payment references and statements from relevant parties when handling a dispute.

Messaging and communications

Users may communicate through in-app messages, phone, SMS, WhatsApp, notifications or support channels. Transactional communications may be necessary to fulfill bookings.

Do not send spam, threats, harassment, sexual content, fraud, malicious links or content that violates law or another person’s rights.

Ratings, reviews and user content

• Reviews should reflect genuine experiences and remain respectful and relevant.
• Do not post false, manipulated, defamatory, private, illegal or infringing content.
• You grant Q Service permission to host, display, format and use submitted content for operating and promoting the platform, subject to privacy obligations.
• Q Service may remove or restrict content that violates these terms or creates safety, legal or integrity risks.

Prohibited conduct

• Fraud, impersonation, fake bookings, payment abuse or manipulation of ratings.
• Unauthorized access, scraping, reverse engineering, malware, denial-of-service or interference with platform systems.
• Harassment, discrimination, violence, exploitation or unsafe behavior.
• Selling or requesting illegal goods, controlled items or prohibited services.
• Using personal data obtained through Q Service for unrelated marketing or abuse.
• Circumventing security, verification, limits, fees or enforcement measures.

Safety and emergencies

Q Service is not an emergency response service. For fire, crime, medical emergency, gas leak, electrical danger or immediate threat, contact the appropriate emergency authority first.

Users remain responsible for stopping work and seeking qualified or emergency assistance when a condition appears unsafe.

Availability and platform changes

Features, categories, providers, prices, locations and operating hours may change. Q Service may maintain, update, suspend or discontinue parts of the platform.

We do not guarantee uninterrupted access, error-free operation or availability of a particular provider.

Suspension and termination

Q Service may warn, restrict, suspend or terminate access where reasonably necessary for safety, fraud prevention, legal compliance, non-payment, repeated complaints or violation of these terms.

Users may stop using the platform and request eligible account deletion, subject to retention obligations.

Disclaimers and limitation

To the extent permitted by law, Q Service provides the platform on an “as available” basis. We do not guarantee every provider, estimate, result or third-party service.

Q Service is not responsible for indirect or consequential loss, loss caused by inaccurate user information, unauthorized account access, off-platform arrangements or events outside reasonable control. Nothing here excludes liability that cannot legally be excluded.

Indemnity

To the extent permitted by law, a user may be responsible for losses, claims or costs arising from their unlawful conduct, breach of these terms, misuse of the platform or violation of another person’s rights.

Governing law and resolution

These terms are intended to be governed by applicable laws of Bangladesh. Parties should first contact Q Service support and attempt a good-faith resolution.

Where a dispute cannot be resolved informally, it may be submitted to an appropriate court or authority with jurisdiction under applicable law.

Changes to terms

We may update these terms for legal, security, product or operational reasons. Continued use after an effective update means the revised terms apply, subject to applicable law.