Who we are
Q Service is a Bangladesh-focused doorstep service platform. We bring customers, independent professionals and service teams together through one organized booking and support experience.
Our platform is designed for everyday needs such as electrical work, appliance repair, plumbing, air-conditioning, cleaning, shifting, maintenance and other professional services.
Why Q Service exists
Finding a dependable professional is often difficult, especially when customers have limited information about skills, availability, pricing or accountability. At the same time, many capable technicians struggle to access steady work.
Q Service works to reduce this gap by creating a transparent marketplace where service needs and skilled professionals can connect more efficiently.
How the service works
- Customers select a service or submit a custom request with location and requirements.
- Q Service reviews the request and may contact the customer to confirm timing, scope and relevant charges.
- A suitable service provider may be assigned or the request may be made visible to eligible providers.
- The provider visits the customer, performs the agreed work and updates the service status.
- Customers can track, communicate, receive support and share feedback after service.
Trust, verification and safety
We use provider profiles, identity and service information, customer feedback, activity records and platform monitoring to improve trust. Verification reduces risk but cannot guarantee that every service outcome will be perfect.
- Customers should review the job scope and expected cost before work begins.
- Payments, parts and additional work should be documented clearly.
- Customers should never share passwords, OTP codes or sensitive financial credentials.
- Any unsafe, abusive or suspicious conduct should be reported to Q Service immediately.
For customers
Customers get one place to discover services, submit requirements, communicate, track bookings and request support. We focus on convenience, local availability, bilingual access and clear information.
For service providers
Q Service gives professionals an organized digital channel to receive relevant work opportunities, build a public reputation, communicate with customers and manage service progress.
Providers remain responsible for accurate profile information, professional conduct, lawful work, agreed pricing, customer safety and the quality of services they deliver.
Our values
- Trust: encourage honest information, verified activity and accountable service.
- Accessibility: make service booking easy in both Bangla and English.
- Fair opportunity: help skilled professionals access more relevant work.
- Transparency: communicate booking status, charges and responsibilities clearly.
- Continuous improvement: use feedback and technology to improve customer and provider experiences.
Service coverage and growth
Q Service is expanding service availability by category and location. Availability may differ by district, area, time and provider capacity.
Our long-term goal is to become a dependable service infrastructure for households and businesses throughout Bangladesh while supporting employment and skilled entrepreneurship.
Our role as a platform
Depending on the service, Q Service may facilitate discovery, communication, booking, assignment, tracking, payment support and complaint handling. Many services are delivered by independent providers or partner teams.
The exact responsibilities of Q Service, the provider and the customer are further described in our Terms, Privacy Policy and Refund Policy.
Have a question about Q Service?
Our support team can help with booking, account, provider and policy questions.